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Sunview Software

Sunview Software’s ChangeGear

Enterprise Suite Overview:

Flexible IT Service Desk & Asset Management

Built on a foundation of ITIL best practices, ChangeGear® provides a modern, powerful, and flexible IT Service Management solution that can be deployed quickly and easily – in hours, not days or months. This is accomplished through an easy-to-customise platform, with multiple delivery options (including on-premises or Cloud), that can be tuned and matched to the specifics of your IT organisation. With ChangeGear®, you gain an ability to focus on what matters – improving processes, ensuring your team is efficient and effective, and adding value to your business. ChangeGear® takes an approach to ITSM software design that believes powerful and scalable should be synonymous with affordable and easy.

ChangeGear’s CMDB features a central repository with dependency mapping and configuration auditing that allows organisations to easily provide asset management for their entire virtual and physical infrastructure. The ChangeGear CMDB was built with simplicity as its principal design component - featuring an intuitive user interface. You can rapidly deploy and utilise ChangeGear’s advanced capabilities to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration within one federated database.

ITIL Processes, Fully Customisable, No Coding Required

Service Request Management

Easily automate routine Service Request tickets to be directed to specific fulfilment groups beyond the Tier 1 Service Desk, driving increased efficiency and improved communication.

Incident and Problem Management

Seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.

Change and Release Management

IT process automation enabling you to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail.

Test Drive ChangeGear - FREE
ChangeGear Video Resources

Additional Resources

Whitepapers

IT Change Management:
Understanding & Implementing ITIL Best Practices

IT’s role in meeting Sarbanes-Oxley requirements

CMDB:
The key to infrastructure visibility

EMA Research Study:
Why Deploy CMDB


Datasheets

ChangeGear Service Desk Suite

ChangeGear Plus

ChangeGear Enterprise

Technical Requirements


Service Asset and Configuration Management

Utilise advanced capabilities to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration within one federated database.

Self Service and Service Catalog

Allows users to browse the diverse set of services your organisation provides. From the services available to them, users can submit requests at their convenience, 24 hours a day, and then have them automatically routed to the correct member of your team.