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ChangeGear - Process Modules

Manage Your Business Processes Enterprise-Wide

Process Modules provide delivery groups across the enterprise with an out-of-the-box request management platform for managing, tracking, and delivering services. The Process Modules are designed for specific delivery groups like HR, Purchasing, or the Project Management Office. Being a fully integrated ChangeGear module allows for request promotions with one-click to other ticketing modules.

The ChangeGear Process Modules include prebuilt workflows, forms, automations, notifications, SLA management, and reporting that enable delivery groups to efficiently handle service requests. With functionality based on the other ChangeGear ticket modules, the Process Modules are easy to implement and use.

Add the new line-of-business process requests to the ChangeGear Service Catalog to make it seamless for end-users to request services from IT, HR, and other delivery groups across the entire enterprise.

Human Resources

Human Resources

Enhance Collaboration for Human Resources

  • New Hire On-boarding
  • Employee Off-boarding
  • HR Question


Purchasing and Procurement

Streamline Approvals and Processing for Purchasing

  • Purchase Requisition
  • Purchase Order
  • Requisition Tracking
Project Portfolio Management

Project Portfolio Management

Increase Visibility into IT Projects for the PMO

  • New Project Request
  • Project Management
  • Project Reporting Capability

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ChangeGear Video Resources

Additional Resources


IT Change Management:
Understanding & Implementing ITIL Best Practices

IT’s role in meeting Sarbanes-Oxley requirements

The key to infrastructure visibility

EMA Research Study:
Why Deploy CMDB


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