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Professional Services

Vitility offer a complete set of pre-packaged service offerings for both on-site and remote implementations, in conjunction with our partner Network Utilities. Our pre-packaged services include best practices consulting, project management, deployment, training and integration.

Our highly-technical professional services team has many years of experience. Vitility's goal is to ensure that your ChangeGear implementation is fast and easy, and configured to your specific requirements. 

Implementation

Getting Started: Our Getting Started packages are designed to assist customers with initial installation and configuration, while ensuring a quick deployment free of guesswork. This package is available as a three-day or five-day on-site solution, depending on your requirements.

Software Pilot

Want to test drive our software prior to purchase? Our Pilot services offer installation and configuration assistance similar to our Getting Started packages, but with the focus on feature and requirements mapping. We help identify and address complex business and process requirements before you purchase the software..

Professional Services Process

Education

Vitility offers continued on-site training to help you and your team fully leverage the solutions purchased. Options include a two-day administrative/technical training program and a one-day end-user training session.

Custom Report Development

Whether it's a simple efficiency report on the success of IT changes, or a detailed Sarbanes-Oxley audit, our experienced consultants can assist you every step of the way. We offer a simple, fixed-fee approach for all your reporting requirements.

Application Customisation

Vitility can help you tailor a workflow for your specific requirements. We can also create custom forms for all your department needs and tailor existing fields or add new ones depending on your business requirements.

Custom Integration

Vitility helps you tie all your systems together. From incident and inventory management to help desk, CMDB, and asset management, we offer extensive expertise in system integration.

Vitility: Always there to help our customers maximise their investment in Sunview Software’s ChangeGear.

For more information, contact a sales representative at 020 8783 3805, or just send us an e-mail to info@vitility.net